![]() We were expected to take the verbal beating and help them no matter what they called us or threatened. Being yelled at every other phone call was not mentally healthy. It took an entire day to get ahold of someone for them to tell me I was no longer employed. I logged on to see my schedule for the week and there was nothing there. I was let go without being told I was let go. I'll just start off with the end of my job. They are meant to help you with the system not the - more. Technical support received knowledge from them from basically an online base and that is. You have to sign up for that approval process. some of those situations are so minor it can make the job seem so vague and mundane instead of technical support.Īlso technical support people ARE NOT Tax Experts. In short, if you have the support patience and can resolve a bunch of stupid situations be my guest-but. I have seen people with just one w-2 get so frustrated at the very beginning My Info tab of TurboTax and just drop the Free Edition itself. On that note, there are a ton of simple tax returns like… a simple click-and-import and people still have somehow immediate complications with a self-service product. It is amazing how many people go year after year filing their taxes without a clue of what to do. ![]() My advice? If anyone has to many tax complications they should immediately get a cpa or get TurboTax Live Services. TurboTax is a self-guided and self-service system. Basically, majority of America, and I mean at least 85% do not know how to do their own taxes (without fail and surprise). Yet, really this review is more of a statistical analysis of how ill informed and misguided people are with taxes. Pay is slightly above average for the same pay you could get at any call center. One other thing, there is a lot of prank callers, so job becomes vague. Literally, out of 30-100 back to back calls only one person seems to know a) what taxes are b) how to file them and c) have an actual reason as to why they need assistance.
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